What we collect
INFORMATION YOU GIVE US
If you express an interest in us and our services, we may ask you for basic contact information such as your name, email address, telephone number, postal address.
When you create a trust or use our prepaid probate plan with us, we shall ask you for information that will include: your name; contact information including email address, mobile phone number, and address; National Insurance Number; bank account details; information about your financial situation including income, expenditure and spending patterns; and copies of personal identification documents (such as your passport or driving licence).
Before you submit any information, we will notify you as to why we are asking for it and it is up to you whether or not you provide it. The majority of the information is necessary for us to be able to provide our services and/or fulfil our legal obligations and we won’t be able to open or maintain an account for you if you choose not to provide it.
INFORMATION WE COLLECT ABOUT YOU
We collect information from you about the computers, phones or other devices you use where you install or access our sites or apps. We may use this information to help us provide consistent experience across your devices. Here are some examples of the information that we collect:
- Device attributes such as the operating system, hardware version and geographic location based on your internet service provider
- Connection information such as the name of your mobile operator or internet service provider, browser type, language and time zone
- Behaviour such as viewing a specific page, opening a statement or downloading a research
- When you telephone us, calls are recorded and your phone number will be searchable within our call recording Correspondence by letter or email will be stored in our prospect/customer database.
Uses made of the Information
We must have a good reason, known as a “lawful basis” to use your information. The table overleaf explains more about the type of information we collect, how we use it and why, and the lawful basis for doing so.
Where the stated lawful basis for processing your data is “our legitimate interests,” this may be for the purpose of:
- Keeping in contact with you if you have expressed an interest in our services
- Marketing other services to current clients
- Prevention of fraud and financial crime
- Ensuring network and information security
- Inter-group transfers
- Monitoring our services for regulatory compliance, customer satisfaction and complaints and future business
|Type of Personal Information
||What we use the information for
||Our legal bias for using your information
||Name address and contact details
||To manage our relationship with you
Our legal duty
To communicate with you
||The value of your estate and assets held in trust
||To check if inheritance tax planning is required or assets need disposing or to consider tax implications.
||A contract with you A fiduciary duty
||Any illnesses or injuries
||To assist with appropriate planning
||Our legitimate interests
||Details about funds coming in or going out of our account which we manage
on behalf of trusts
|To provide you with accurate information, disburse funds in line with
settlors or beneficiaries interests
|Our contract with you A fiduciary duty
||Details about the products and services we provide to you and to trusts
||To deliver those services to you and on behalf of trusts
||Our contract with you
||Data about where you are located from our website. This may come from your IP address and mobile phone
when you browse our site or apply on
|To understand regional differences in the way clients interact with our services and to invite you to seminars
offering our services
|Our legitimate interests
||Your family and other legal relationships which may include your businesses, and legal advisors
||To offer appropriate estate planning advice and where instructed by you, to arrange legal responsibilities with your family. Businesses or legal
|A fiduciary duty
Our legitimate interests
||Information contained in letters, statements, emails, telephone conversations or meetings we have
|To manage our relationship with you and arrange our services and products.
||Our legitimate interests
|Special categories of data
||Special protection is given to certain types of information which is deemed as sensitive in nature. This can include wishes upon death or incapacity,
assets and debts, data about health and other types.
|To understand your needs and wishes and circumstances. We may ask you for additional consent when collecting this information from you.
||Your explicit consent
||Details of the consents you gave us to send you marketing material.
||To carry out marketing campaigns.
|National Identifiers and proof of residency
||National insurance numbers Copy passport or drives licence
Utility bills or copy bank statements
|To identify you and provide tax efficient products as part of our service. As part of our transaction
reporting service and mandatory regulatory requirements,
|Our contract with you Our legal duty
Disclosure of your Information
YOU AGREE THAT WE HAVE THE RIGHT TO SHARE YOUR PERSONAL INFORMATION WITH:
- ASSOCIATE COMPANIES- These are companies we use for the purpose of offering our products and services and sharing information to allow us to complete our business. They are: The Will Writing Company Ltd, The Family Trust Corporation Ltd, Philips Legal Solutions Ltd, Taylor Rose TTKW.
- DATA PROCESSORS – Carefully selected third parties necessary in providing the services, e.g. website developers, marketing companies we use to market our products, custodians, print services, ID verification services
- ANALYTICS SERVICES – Services that assist with optimisation of our sites and helping us to understand how visitor’s use/ navigate our
- BUSINESS ACQUIRER – Prospective or actual acquirer of some or all of our business in the event that any part of our business were to be sold (information about clients and prospects will be a business event).
- AUTHORITIES – To comply with legal obligations; to enforce our legal agreements; to protect our rights, property or safety and that of our clients and others. This could include exchanging information with other companies for fraud prevention
Security and where we store your personal data
We are committed to ensuring that your information is secure. In order to try to prevent unauthorised access or disclosure, we have put in place strict procedures and security features around the app, our sites and our internal systems and databases. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password or PIN which enables you to access certain parts of our sites, you are responsible for keeping the password or PIN confidential. We ask you not to share your login details with anyone.
You should remember that transmission of information via the internet is not completely secure. We may use encryption as way of protecting attachments to emails that may contain your personal information. However, we cannot guarantee the security of information that you transmit to us via our sites or by email. Any transmission is at your own risk.
Before we share your information with any Data Processors we make sure that they have appropriate technical and organisational security measures in place to keep your information safe and that they have undertaken to comply with data protection law and regulations.
Typically, the data that we collect from you will be transferred to, and stored at, a destination inside the European Economic Area (“EEA”). It will also be processed by staff operating inside the EEA who work for us or for one of our suppliers. If for any reason we need to transfer and store your data outside the EEA, we will do so only where we have assessed that equivalent data protection measures are in place. By providing us with your personal information, you agree to this transfer, storing or processing.
How long we keep your Personal Data
We will retain your personal data for the duration of our contract with you and for a reasonable period of time afterwards. We are bound by financial regulation to keep our records for set periods of time and will also wish to retain enough information where we have a legitimate interest in doing so.
Links to Other Websites
Controlling your Personal Information
YOU MAY CHOOSE TO RESTRICT THE COLLECTION OR USE OF YOUR PERSONAL INFORMATION IN THE FOLLOWING WAYS:
- CONSENT – If you have previously agreed to us using your personal information for our own marketing purposes, you may change your mind and withdraw this consent at any
- ACCESS – You may request details of the personal information, which we hold about you. We must provide this to you free of charge within 30 calendar days of your
- CORRECTION – If you believe that any information we are holding about you is incorrect or incomplete, please tell us as soon as possible. We will promptly correct anything found to be
- OBJECTION, RESTRICTION OR DELETION – You may have the right to object to the way in which we process your data, you may ask us to restrict the processing of your data, or you may ask us to delete
- Please direct all enquiries concerning your control over your personal information to firstname.lastname@example.org
The supervisory authority for data protection in the UK is the Information Commissioners Office. You have the right to complain to them about the way in which we process your data and their helpline number is 0303 123 1113.
See also Appendix 1 for details on how you can manage the way that cookies use and store information about you.
We may change this policy from time to time by updating this page. You should check this page periodically for any changes.
A cookie is a small file, which is placed on your computer’s hard drive by your web browser under the request of a web sites owner or operator. Cookies are used to allow web applications to respond to you as an individual with the web application tailoring its operations to your needs, likes and dislikes by gathering and saving information about your preferences in the cookie file.
Overall, cookies help us provide better website experience, by enabling us to monitor which pages visitors find useful and which they do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us or about your journey through the websites.
By using the websites you accept that cookies will be placed on your computer. You can block or remove cookies through your web browser. If you block cookies, for the most part the sites should continue to operate normally, however there may be some areas where you may not be able to take full advantage of the site’s functionality.